I8bet Privacy Policy – Your Personal Data Protection

I8bet ("Platform", "We", "i8bet") is fully committed to protecting the privacy and security of the personal data of all registered members and visitors to our platform. This Privacy Policy describes our practices for collecting, using, disclosing, and safeguarding the information you provide to us or that we collect when you use the i8bet platform.

This Privacy Policy applies to all services provided by i8bet, including the official website, online gaming platform, Live Casino, Sports Betting section, mobile application (where available) and all official i8bet communication channels such as live chat and support email.

By accessing or using any part of the i8bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue your use of the i8bet platform.

I8bet collects several categories of personal data to enable us to deliver services that are safe, efficient, and compliant with legal requirements. The categories of data we collect are as follows:

Identity & Contact Data

Transaction & Financial Data

• Deposit and withdrawal history on the i8bet platform (amounts, dates, methods)
• The account name of the eWallet or bank used for withdrawals (but NOT the full account details)
• Betting records and winnings on the i8bet platform
• History of bonuses and promotions used

Technical & Usage Data

• The IP address of the device used to access i8bet
• Browser type and device operating system
• Login session information including session time and duration
• Pages visited within the i8bet platform and navigation patterns
• Cookie information and device identifiers

I8bet collects your personal data through several different channels and methods as you interact with our platform:

• Registration Form: When you register a new i8bet account, you provide us directly with basic information such as your name, phone number, and password.
• KYC Verification Process: When you submit identity verification documents (such as a copy of your MyKad) as part of the KYC (Know Your Customer) process, we collect the identity information contained in those documents.
• Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, or any other method, our system records the transaction details, including the amount, time, and payment method used.
• Gaming Activity: All activity on the platform — including live casino games, sports betting on the Malaysia Super League or EPL, baccarat, roulette, and slots — is automatically recorded as part of your account history.
• Support Communications: When you contact i8bet's support team via live chat or email, the content of that conversation is recorded for service quality and compliance purposes.
• Cookies & Tracking Technologies: The i8bet platform uses cookies and similar technologies to automatically collect technical information about how you use the platform as you browse it.

I8bet uses the personal data we collect solely for legitimate and reasonable purposes related to providing you with our platform services. The primary purposes for which data is used are as follows:

• Account Management: Create, maintain, and manage your i8bet account, including processing logins, verifying your identity, and updating your profile.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, and others, as well as processing winnings withdrawals to your bank account or eWallet within the committed timeframe.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multiple account registrations and any platform abuse that could compromise the security of other members.
• Legal Compliance: Fulfil legal obligations under Malaysia's PDPA 2010 and applicable anti-money laundering (AML) and KYC compliance requirements.
• Customer Support: Providing effective technical assistance and customer support in Bahasa Melayu to all i8bet Malaysia members.
• Experience Personalisation: Personalising your experience on the i8bet platform based on your preferences and activity history, including recommending relevant games or promotions.
• Marketing Communications: Sending you information about promotions, special offers and platform updates — only if you have agreed to receive such communications during registration or via your account settings.
• Analytics & Platform Improvement: Analyses platform usage patterns in aggregate (not at an individual level) to identify areas for improvement and deliver a better experience for Malaysian players.

I8bet does not sell, rent or disclose members' personal data to third parties for marketing or commercial purposes without your express consent. However, there are limited circumstances in which we may need to share certain information with trusted parties:

• Payment Service Providers: Payment gateways and eWallet providers such as Touch 'n Go, GrabPay, and DuitNow need to receive the necessary transaction information to process your deposits and withdrawals. This information is transmitted securely and is limited strictly to what is required for processing purposes.
• Technology & Hosting Services: Technology service providers who assist in operating i8bet's infrastructure may have limited access to certain data within the scope of their technical responsibilities. All such providers are bound by strict confidentiality agreements with i8bet.
• Legal Authority: i8bet will disclose necessary data to competent authorities if required by law or a valid court order, including in investigations related to fraud or money laundering.
• Audit & Compliance: Independent auditors and compliance experts appointed by i8bet may have limited access to certain data within the scope of their audit and are bound by strict professional confidentiality obligations.

In all of the above cases, i8bet ensures that only the minimum necessary information is disclosed and that the recipients of such data are bound by data protection obligations equivalent to or stricter than those required under Malaysian law.

I8bet continually invests in the latest security technologies and procedures to protect the personal data of all our members. The security measures we have put in place encompass multiple layers of protection:

• Encryption of Data in Transit: All communications between your device and i8bet servers are protected by 256-bit TLS/SSL encryption, meaning no data can be intercepted or read by third parties while in transit.
• Encryption of Data at Rest: Sensitive personal data stored in i8bet's databases is held in encrypted form, ensuring it remains unreadable even to internal staff who do not have the appropriate access authorisation.
• Strict Access Controls: Access to members' personal data within i8bet's systems is restricted to staff who genuinely require it to carry out their duties. All access is automatically logged and monitored.
• Real-Time Security Monitoring: i8bet's threat detection system monitors all platform activity around the clock to identify suspicious access patterns, intrusion attempts, or other abnormal activity.
• Regular Security Testing: i8bet conducts regular penetration testing and security audits by independent security experts to identify and address any system vulnerabilities before they can be exploited.
• Two-Factor Authentication: i8bet offers two-factor authentication (2FA) for member accounts as an additional layer of protection during login.

I8bet retains your personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable Malaysian law, whichever is longer.

• Active Account Data: For as long as your i8bet account remains active, we retain all data associated with that account so we can provide you with the full range of our services.
• After Account Closure: When your i8bet account is closed, we retain certain data — primarily financial transaction records and identity records — for a minimum of 7 years from the account closure date, as required under Malaysian financial and anti-money laundering laws.
• Customer Support Records: Records of interactions with i8bet's support team are retained for 3 years for service quality and dispute resolution purposes.
• Technical & Log Data: System logs and technical data are retained for a shorter period — typically 12 months — unless there is a specific need to keep them for longer.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with i8bet's approved data deletion procedures.

The i8bet platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions correctly. The following types of cookies are used:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language preferences. These cookies cannot be disabled without significantly affecting platform functionality.
• Performance Cookies: Collects information on how you use the i8bet platform (such as the most frequently visited pages and error messages received) to help us improve performance and the overall user experience. This information is gathered in aggregate form and cannot be used to identify you personally.
• Functional Cookies: Allows the platform to remember your preferences (such as language or layout settings) to deliver a more personalised experience on your next visit.
• Analytics Cookies: Helps us understand how players navigate different sections of the i8bet platform — from the live casino pages to the Sports Betting section — so we can continuously improve content and navigation.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of the i8bet platform and your overall gaming experience.

As a registered i8bet member and as an individual protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by i8bet:

All data rights requests will be processed within 14 business days from the date a complete request is received. i8bet reserves the right to verify your identity before processing any data rights request to safeguard your data.

I8bet does not accept registrations or platform use from individuals under the age of 18. As such, we do not knowingly collect any personal data from minors.

If we discover or are informed that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who discover that their underage child has registered an i8bet account are requested to contact our support team immediately at support@i8bet.fun so that immediate action can be taken.

I8bet reserves the right to update, amend, or improve this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or enhancements to our platform services.

When significant changes are made to this Privacy Policy, we will notify all registered members via their registered email and/or a clearly displayed announcement on the i8bet platform at least 14 days before the changes take effect.

The "Updated" date shown at the top of this page always reflects when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we handle your personal data.

Your continued use of the i8bet platform after the effective date of any amendment to this Privacy Policy will be considered your acceptance of the latest version of the Privacy Policy.

If you have any questions, concerns, or complaints regarding this i8bet Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly within the i8bet platform. For privacy enquiries requiring an immediate response, this is the fastest channel.
• Email: support@i8bet.fun – please include "Privacy Inquiry" or "Data Request" in your email subject line to ensure it is routed to the right team promptly.

I8bet is committed to responding to all privacy-related enquiries within 3 business days and resolving data rights requests within 14 business days from the date a complete request is received. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.